Frequently Asked Questions
Everything you need to know about shopping with Canella Lane.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days. Shipping costs are calculated at checkout, but we offer free standard shipping on all orders over $75.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return or exchange unworn items with original tags attached within 30 days of delivery. Please visit our Returns Portal to start the process.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As fit can vary between styles, we recommend checking the individual product descriptions for notes on whether an item runs true to size, small, or oversized.
What payment methods do you accept?
Canella Lane accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically sourced?
Quality and ethics are at the heart of Canella Lane. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize sustainable materials whenever possible to ensure your fashion footprint is a positive one.
Can I track my order once it has been placed?
Yes! Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey directly to your door.